Privacy Policy

Overview

At Heartbreaker Club, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase our products, or engage with our services.

1. Information We Collect

We collect personal information from you when you visit our website, make a purchase, or contact us for customer support. The types of personal data we collect may include:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit card details or other payment information for processing transactions.
  • Order Information: Details of the products you purchase and your purchase history.
  • Account Information: Username and password if you create an account on our website.
  • Usage Information: Information about your browsing behavior, IP address, browser type, and device information when you use our website.
  • Communication Information: Messages or comments you send through email, chat, or social media.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Process Orders: We use your contact and payment information to process and fulfil your orders, including shipping and handling returns or exchanges.
  • To Improve Our Services: We use usage data to enhance the functionality of our website, understand customer preferences, and improve user experience.
  • For Communication: We use your contact information to send order confirmations, shipping updates, promotional materials (with your consent), and respond to your enquiries.
  • To Comply with Legal Obligations: We may use your personal information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We respect your privacy and only share your personal information under limited circumstances:

  • Service Providers: We share data with trusted third parties, such as payment processors (e.g., Stripe, PayPal) and shipping partners (Royal Mail and DHL), to process payments and deliver your order.
  • Legal Compliance: We may disclose your personal data if required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. Cookies help us improve our website’s performance, provide personalized content, and remember your preferences. You can manage your cookie preferences in your browser settings. However, disabling cookies may affect your user experience on our site.

5. Data Security

Heartbreaker Club takes data security seriously and implements appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. We use secure servers and encryption technologies to safeguard sensitive data, such as payment information.

Please note that while we strive to protect your personal information, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

You have certain rights concerning your personal information, including:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal data, subject to certain legal limitations.
  • Opt-Out of Marketing: You may opt-out of receiving promotional emails by following the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at support@heartbreaker-club.co.uk.

7. International Transfers

If you are located outside of the United Kingdom, please be aware that your information will be transferred to, and processed in, the UK. By using our website or purchasing our products, you consent to the transfer of your information to the UK. We ensure that appropriate safeguards are in place to protect your personal data during these transfers.

8. Children’s Privacy

Heartbreaker Club does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete the information as soon as possible. If you believe we have collected information from a child, please contact us at support@heartbreaker-club.co.uk.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to

review this policy periodically. Your continued use of our website or services after any changes to this policy constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at support@heartbreaker-club.co.uk.

By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy.