Delivery & Orders

At Heartbreaker Club, we are committed to ensuring that your order reaches you quickly and safely. Please take a moment to review our shipping policy, which outlines our delivery options, costs, and other important details.

1. Delivery Services

  • UK Orders: All UK orders are shipped via Royal Mail.
  • Overseas Orders: We use DHL for all international deliveries.

We do not offer alternative shipping options at this time, as we have selected these partners to provide reliable and efficient service.

2. UK Shipping

2.1 Free UK Delivery

We offer free delivery on all UK orders. This promotion is subject to change and any updates will be clearly stated at checkout.

3. International Shipping

We ship internationally using DHL, with delivery times typically ranging from 3-5 business days depending on the destination. Please note that delivery times may vary due to customs clearance or other unforeseen delays.

3.1 Estimated Shipping Costs

  • Europe: £30.00
  • USA: £40.00
  • Rest of the World: £50.00

3.2 Location-Based Surcharges

International shipping costs may vary based on the specific destination and other factors, such as remote locations or fuel surcharges. The prices listed above are estimates, and for certain areas, additional postage fees may apply.

If your shipping location incurs extra charges, we will contact you prior to dispatch to arrange for the additional payment.

4. Customs, Duties, and Taxes

For all international orders, the recipient is responsible for paying any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in our shipping rates.

Please be aware that duties and taxes must be arranged with DHL after dispatch, and payment of these fees is required before the delivery of your order. Heartbreaker Club is not responsible for any delays or additional costs due to customs procedures.

5. Shipping Times and Delays

While we strive to deliver your order within the stated timeframes, delivery times are estimates and may be affected by external factors such as shipping carrier delays, customs clearance, or unforeseen circumstances. Heartbreaker Club is not responsible for delays once the order has been handed over to the courier.

6. Missing or Lost Parcels 

If you believe your parcel has been lost in transit, please contact us at support@heartbreaker-club.co.uk and we will assist you in tracking down your order. Heartbreaker Club is not responsible for parcels lost or damaged during shipping, but we will work with the shipping provider to resolve any issues.

7. Returns and Cancellations

Can I cancel my order? - We work hard to ensure your order is processed quickly. We do this to make sure you get your order in the quickest time possible. Once you have placed your order we are unable to amend or cancel.

We do offer returns. The item(s) need to be returned to us within 28 days in the condition they were dispatched in with tags and labels attached. Any products that have tags removed or are not in the condition they were shipped in will not be guaranteed for a refund.  

Return Address:
Heartbreaker Club
Unit 4
Horace Waller Vc Parade
Dewsbury
WF12 7RF

Can I exchange my order? - We offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must return your original item and place a new order. 

Contact Us

For any questions or concerns about our shipping policy, feel free to reach out to our customer service team at support@heartbreaker-club.co.uk.